Woala terms of service

In force from: 14 October 2026. This English text is a translation; the Polish version is binding.

1. General

1. These terms set the rules for using the Woala services. They are also the rules for providing electronic services (regulamin świadczenia usług drogą elektroniczną) under Article 8 of the Polish Act of 18 July 2002 on providing services by electronic means.
2. The services are for businesses only: curtain showrooms, workrooms and interior designers acting as businesses. They are not for consumers.
3. The provider is BRAIN BRICKS Prosta Spółka Akcyjna, ul. Hoża 29, 00-521 Warszawa, KRS 0001144292, NIP 7011239062, REGON 540420132 (the "Provider"). Contact: kontakt@woala.pl.

2. Definitions

• Customer: a business that uses the Provider's services (a showroom, workroom or designer).
• User: a person who uses the App with an account on the Customer's behalf.
• App: the Woala app for showroom staff, at woala.pl/app.
• Website: woala.pl, with product information.
• Share page: a page at woala.pl/s/ followed by the link code, which the Customer shares with its own customers and which opens without signing in.
• Visualisation: an illustrative picture of curtains in a room, prepared in the App from a window photo, a fabric and a chosen sewing style.
• Customer Materials: room and window photos, fabric images, the catalogue and the data the Customer enters.
• Customer Administrator: a person the Customer names to manage its accounts.
• Agreement: the contract or order for using the App, together with these terms.

3. Electronic services

The Provider offers these electronic services, free or paid depending on the Agreement:

1. The Website: product information and a "Book a demo" link that opens the visitor's own e-mail program with a message to kontakt@woala.pl. The service lasts until the page is closed.
2. The App: a User account, preparing and storing Visualisations, the fabric catalogue, managing clients and links. The service lasts for the term of the Agreement.
3. The Share page: showing Visualisations to a person who received the link from the Customer. The service lasts as long as the link is valid.

4. Technical requirements and prohibited content

1. You need a current browser with JavaScript enabled, an internet connection and an e-mail address (for an App account). Photos are best taken with a phone or tablet.
2. Entering unlawful content, content that infringes third-party rights or personal rights is prohibited. So is disrupting the services or bypassing their safeguards.
3. If the Provider reasonably suspects a breach of point 2, it may remove the content or block the account. It will tell the Customer unless the law or security prevents it.

5. Accounts and passwords

1. Accounts are created by the Provider or by the Customer Administrator. An account belongs to one person.
2. The User keeps the password confidential and shares it with no one. A suspected leak must be reported at once to kontakt@woala.pl.
3. The Customer is responsible for what its Users do with their accounts and for removing the accounts of staff who have left.

6. Fees

1. Fees are set in the order or the price list: according to the price list on woala.pl or the offer given to the Customer before the Agreement is concluded. Prices are net, in Polish zloty, plus VAT. Invoices are payable within 14 days.
2. The Customer pays only for delivered pictures. Failed pictures, retried pictures and pictures with old curtains removed (stripped pictures) are not counted for billing.
3. The Provider sends invoices to the e-mail address the Customer gives. The Customer accepts electronic invoices.

7. Customer's duties

The Customer:

1. holds the rights to the photos and fabric images it enters in the App, including the right to use them in the App and to pass them to the providers named in the privacy policy,
2. where avoidable, does not take photos that show people,
3. informs its own customers about the processing of their data, including that the room photo is processed by the Provider and its providers,
4. enters only the data needed to prepare a Visualisation,
5. shares links only with people it wants to show the Visualisations to.

8. Intellectual property

1. The Customer keeps its rights in the Customer Materials. It grants the Provider a non-exclusive licence to use them as far as needed to provide the services, for the term of the Agreement.
2. The Customer receives a non-exclusive licence to use the Visualisations in its business, in particular to show them to its customers. The licence is perpetual and does not end with the Agreement.
3. The Provider keeps its rights in the software, the App and the Woala brand. These terms do not transfer them.

9. Nature of a Visualisation

1. A Visualisation is illustrative. The real look, colour and fabric layout may differ.
2. A Visualisation is not a technical drawing or a binding offer. Measurements and the order come from the Customer's survey and agreement with its own customer.
3. The Customer does not present a Visualisation to its customers as a guarantee of the final result.

10. Availability, maintenance and changes

1. The Provider works to keep the services running but does not guarantee a level of availability (no SLA).
2. The Provider may interrupt a service for maintenance or because of a fault, or for reasons outside its control, including failures at its providers. It gives notice of planned interruptions where it can.
3. The Provider may change the services, including App features. A change may not materially worsen a service paid for a given period without 14 days' prior notice.

11. Liability

1. Between businesses, the Provider's liability is limited as far as the law allows.
2. The Provider is not liable for lost profits.
3. The Provider's total liability for damage during the term of the Agreement is capped at the fees the Customer paid in the 12 months before the event.
4. The limits do not apply to damage caused intentionally or to liability that cannot be excluded by law.
5. The Provider is not liable for purchasing decisions made by the Customer or its customers on the basis of a Visualisation.

12. Personal data

1. How the Provider processes data is described in the privacy policy.
2. For data of people whose room photos the Customer enters in the App, the Provider acts as processor under a data-processing agreement concluded with each Customer. That agreement is a condition for using the App to process such data.

13. Complaints

1. Complaints go by e-mail to kontakt@woala.pl. They should state the Customer's name, describe the problem and give contact details.
2. The Provider answers within 14 days of receiving a complaint. If it cannot, it explains why and gives a new date.

14. Termination

1. Either party can terminate the Agreement with notice of 30 days, effective at the end of a calendar month.
2. The Provider may terminate without notice for a material breach of these terms that continues after a request to stop.
3. When the Agreement ends, data is deleted or returned as set out in the data-processing agreement.
4. A visitor can stop using the Website at any time.

15. Changes to the terms

1. The Provider may change these terms for important reasons, in particular a change in the services, the law or its providers' terms.
2. It will tell Customers by e-mail or in the App at least 14 days ahead. A Customer who does not accept a change may terminate the Agreement before it takes effect.

16. Governing law and court

Polish law applies to the services. Disputes are decided by the court with jurisdiction over the Provider's seat.

17. Final provisions

The terms are available on the Website and can be downloaded and saved. They apply from the date at the top.